Conduct appraisals fairly and accurately

  • July 27, 2017

Many supervisors are sensitive about rating their people on the basis of a generalized standard or in terms of a numerical scale. Use these tips offered by Elwood N....

Tell managers: Never comment on FMLA leave

  • July 25, 2017

Employees who qualify for FMLA leave can’t be punished for taking it. Any action that could be seen as dissuading workers from exercising their right to take FMLA...

Not every suspension is retaliation

  • July 20, 2017

HR professionals sometimes warn managers that suspending an employee without pay can backfire—even if it’s for what seem like legitimate reasons. The problem...

Managing the workplace martyr

  • July 18, 2017

Martyrs are willing to take things on and sacrifice for the team—and boy, do they let everyone else know it. While on the surface, such employees seem like a...

When to speak up against a superior

  • July 17, 2017

Speaking up about something you think a superior is doing wrong is intimidating and risky. From calling attention to a serious violation to questioning a simple business...

What do you really know about your customers?

  • July 05, 2017

Knowing which customers are spending more or less is the ultimate metric for tracking and analyzing performance. Understanding customers starts with collecting data, and...

3 tips for improving minute-taking skills

  • June 28, 2017

Unless you’re a trained stenographer, keeping thorough minutes can be a challenge. If you’re responsible for taking minutes, here are three tips to help you...

Credibility is your most important asset

  • June 28, 2017

Although supervisors need a wide array of people skills and certain technical abilities, nothing is more critical to supervisory success than credibility. When...

Never give an order that…

  • June 27, 2017

Issue a command that people disregard because you’ve allowed them too much power to write their own rules and your demise as a leader will be slower and more...

Let technology tame your inbox

  • June 23, 2017

Employees spend an average of 13 hours a week reading and responding to email, according to The McKinsey Global Institute. Luckily technology can alleviate some of the...

Texas Supreme Court rules on disability

  • June 22, 2017

The Texas Supreme Court has reversed a lower court’s decision that urinary incontinence is not a disability under the state’s disability discrimination laws.